<p><span style="color:#FF0000">Please refer to following FAQ before you send us inquiry.<br><br>Q I have forgotten my password. <br><br>A Your password is encrypted so that we cannot identify it. If you have forgotten your password, please click on the button "Lost your password?" on the toppage of the website.<br></span><br><strong>If the problem persists, send "details" to us.</strong></p> <p><span style="color:#FF0000">Q How can I change my profile?<br><br>A (1) DOB, ID, Gender<br>You cannot change by yourself.<br>Please contact us via this inquiry form.<br>(2) E-mail<br>Login to 'My Page' and click on 'Change email address'<br>[Note]<br>There have been a growing number of instances of members entering incorrect e-mail addresses.<br>Please be careful when making changes.<br>(3) The other information<br>Login to 'My Page', and update from 'Update My Basic Profile' or 'Update Detailed Profile'.</span></p> <p><span style="color:#FF0000">Please refer to following FAQ before you send us inquiry.<br><br>Q I can't login to "My Page"<br><br>A Please check the following settings, and try to login again with your registered e-mail address and password.<br/>[Note]<br/>E-mail address must be in alphanumeric characters.<br>Password must be within 6 to 20 alphanumeric characters.<br>Make sure that there are no extra spaces before or after your e-mail address or password.<br>Make sure to click "Login" after entering your e-mail and password.<br>Use correct upper and lower case letters, as they are recognized as different letters. Hold down the Shift key and press alphabetic keys to type upper case. Check to see if your Caps Lock function is on, as all your keystrokes will turn to upper case.<br>Change your cookies settings to "Enable". If set to "Disable", your ID may not be authenticated when you attempt a login. <br></span><br><strong>If the problem persists, send "details" to us.</strong></p> <p><span style="color:#FF0000">Please refer to following FAQ before you send us inquiry.<br><br>Q When will I receive my redeemed item?<br><br>Redemption requests are generally processed within one week of redemption.<br></span><br><strong>If the problem persists, send "details" to us.</strong></p> <p><span style="color:#FF0000">Please refer to following FAQ before you send us inquiry.<br><br>Q How do I redeem points?<br><br>A To redeem your EPoints, please follow the steps below:</br>Log into your account. <br><a href='https://us.m.aipsurveys.com' target='_blank' >https://us.m.aipsurveys.com</a><br><br><br>Your current EPoints will be displayed on your account page.<br><br>After you have logged in, please click the green [Redeem EPoints] button to go to the point redemption page.<br><br>On the point redemption page, click the [Redemption] button.<br><br>Select the item you wish to receive, and the amount of EPoints you wish to redeem, and click the [Redeem] button next to the amount menu. (Not the button with the present box icon.)<br><br>A Verification Code field will be displayed.<br><br>The Verification Code will be sent to your registered email address. Enter the code in the Verification Code field, and click “Submit”.<br><br>A confirmation screen displaying your details will be displayed. Please make sure that all details are correct, and then scroll down the page and click the [Exchange EPoints] button at bottom of the page<br><br>When you see the message, “Your Request for EPoints Redemption has been successfully submitted”, it means that your request has been entered into the system.<br></span><br><strong>If the problem persists, send "details" to us.</strong></p> <p><span style="color:#FF0000">Q A survey is not correctly displayed.<br><br>A Change your browser encoding setting to "Auto-Select". If you still see incorrect characters, please contact us via this inquiry form with the Survey Number and Title you are having problems with.</span></p> <p><span style="color:#FF0000">Q A survey is not correctly displayed.<br><br>A Change your browser encoding setting to "Auto-Select". If you still see incorrect characters, please contact us via this inquiry form with the Survey Number and Title you are having problems with.</span></p> <p><span style="color:#FF0000">Q EPoints have not been added after answering a survey.<br><br>A Please click the "Refresh" button in your browser, and check whether new EPoints are added.<br>Also, please note that there may be a delay in the answering time and when EPoints are added, and it may take up to 8 weeks after the survey period displayed in the invitation e-mail. If so, the status could either show "Answer" or "Closed".</span></p> <p><span style="color:#FF0000">Q I have taken a survey, the status still displays "Answer". I have also not received EPoints.<br><br>A Click the "Refresh" button in the browser, and check whether the status has changed to "Answered".<br>For some surveys, the status will remain at "Answer" during the survey period which is written in the invitation e-mail. In this case, the status will change to "Closed" after the survey period has ended.<br>If you have fully completed a survey and you have not been given EPoints, they will be uploaded within 8 weeks after the survey end date shown in the invitation email. Please note that if you have not fully answered a survey, you will not be given EPoints.</span></p> inquiry_related_faq_06001 inquiry_related_faq_06002 <p><span style="color:#FF0000">Please refer to following FAQ before you send us inquiry.<br><br>Q How do I withdraw from my membership?<br><br>A You can withdraw from "Withdrawal Procedures" in your "My Page". If you withdraw from your membership, your "My Page" and any e-mails from Rakuten Insight will be terminated. Upon withdrawal, your registered information will be removed from our system. Further, please be aware that your accumulated EPoints will expire, and any EPoints that you have not exchanged will not be redeemable in the future.<br></span><br><strong>If the problem persists, send "details" to us.</strong></p> <p><span style="color:#FF0000">Q How often will I receive a survey?<br><br>A The number of surveys you receive may vary significantly based on the information you have registered. The more complete and updated your profile is, the more likely you will receive surveys.</span></p>